Question 1

What is Generaited?

Accepted Answer

Generaited is an AI-powered image and video generation platform. You provide text prompts and the platform generates media using state-of-the-art AI models.

Question 2

I can't log in. What should I do?

Accepted Answer

Google: Logging in from within the Facebook app is not possible. If you found Generaited through a Facebook ad, open your browser (on mobile or desktop) and go to generaited.ai to sign in with Google.

Blockchain wallet: Wallet login works via a desktop browser extension or the wallet's built-in mobile browser. It will not work from a regular mobile browser. Instead, open the site from within your wallet app.

If you're still having trouble, contact us at support@generaited.ai.

Question 3

How do credits work?

Accepted Answer

Credits are used to generate images and videos. Each generation costs a certain number of credits depending on the model and settings used. You can purchase credits through the platform.

Question 4

Are credit purchases refundable?

Accepted Answer

No. All credit purchases are final and non-refundable. Credits have no cash value and cannot be exchanged, transferred, or redeemed for currency.

Question 5

Are my generated images stored?

Accepted Answer

Generated images are stored on our servers as a convenience feature, but this is not a backup or archival service. You are responsible for downloading and retaining copies of any content you wish to keep.

Question 6

What happens if my prompt is blocked?

Accepted Answer

Prompts that fail to adhere to our content safety policy will be blocked and credits will not be refunded for these failed generations. Failed generations caused by system errors will be refunded.

Question 7

How can I delete my data?

Accepted Answer

You can delete your account at any time from your account settings page. All generated images and videos will be instantly and permanently deleted. Your credits will be retained so they are available if you return in the future with the same email or wallet address. Any data we are legally required to store will also be retained.

Frequently Asked Questions